IT Support & Network Support Specialist
Delivering reliable Level 2 support, advanced troubleshooting, and clear solutions across Windows and network environments.
About Me
Experienced IT professional committed to delivering reliable support and clear solutions.
I’m an IT Support and Network Support Specialist with a bachelor’s degree in Management Information Systems and over a decade of hands‑on experience keeping systems stable, users productive, and networks running smoothly.
I operate at a Level 2 support capacity, handling advanced troubleshooting, escalated issues, and deeper system analysis across Windows and network environments. I’ve supported diverse settings, resolved complex technical problems, and supported day‑to‑day network connectivity and troubleshooting with clarity and consistency.
I’m CompTIA A+ and Network+ certified and currently advancing my skills as a CCNA candidate—strengthening my ability to bridge advanced Level 2 support with foundational infrastructure concepts.
Known for clear communication, fast issue resolution, and a calm, reliable presence when technical challenges arise, my goal is simple: deliver dependable IT support that helps teams work confidently and efficiently.
Education
Academic foundation in information systems, accounting, technology, and business-driven problem solving.
Bachelor of Science in Management Information Systems
University of Houston-Clear LakeThis degree strengthened my understanding of information systems, business operations, technology strategy, and how data supports decision-making across organizations.
Bachelor of Science in Accounting
University of Houston-Clear LakeThis degree developed my foundation in financial reporting, business analysis, and accounting principles while strengthening my ability to work with accurate, organized data.
Certifications
Industry-recognized credentials that strengthen my technical foundation and support my work in IT support and networking.
Contact
If you would like to discuss IT support, network operations, or potential opportunities, you can reach me through the options below. I respond promptly and appreciate professional inquiries.